FAQ

How do I get support and services?

4008-836-836 is Kingdee Group's technical support service hotline, providing 7*24-hour service. If you have not purchased Kingdee service or the service has expired, you can call 400-830-0755 to consult a pre-sales consultant to obtain pre-sales services such as professional product solutions and product experience trials.

How safe is the Kingdee Cloud Star?

Our data is stored in the domestic cloud service platform, there are professional technical operation and maintenance team in the maintenance. Your account set can be backed up locally at any time, and all modules can be exported in table format. Security is the most basic prerequisite for our cooperation. After you purchase the product, we will sign a contract to protect your legal rights. We currently have more than 1 million customers, and the renewal rate is above 80%. For products verified by so many customers, you absolutely don't have to worry about safety issues.

How does using Kingdee Cloud Star help me?

The more important advantages of cloud products are: first, there is no restriction on the operating environment and location, it can be used anytime and anywhere, and it can be coordinated in different places; second, the account set is continuous, it can be audited across years and closed across years. The third is worry, do not need to maintain. The boss can check the real-time business data and accounts through the mobile phone APP/applet, the accountant can also make accounts through the mobile phone APP, and the sales order can also be made anytime and anywhere, and the warehouse can be selected and out of the warehouse.

What is the difference between cloud products and downloaded and installed software?

1) First of all, the one-time investment of traditional software is very high. It needs its own server and professional network management. Traditional PC software is interactive, complicated in operation and slow in update. It can only be fixed in the internal application of the enterprise. It is low in openness and cannot be used anytime and anywhere. It also needs to pay maintenance fees every year. Once the computer has a problem, the software cannot be used and the data may be lost in serious cases. 2) Cloud products do not need any hardware investment, download and install, do not need architecture servers, save costs, register an account can be used, lease on an annual basis, use on demand, can work together anytime and anywhere, and have high work efficiency. 3) Cloud products continuously update new functions free of charge, without on-site maintenance, Internet Web and APP interactive experience, lighter and more flexible operation, easier to learn, 7*24 hours online, easy to collaborate and link. Kingdee headquarters also provides 7*24-hour after-sales service, 365 days a year.

Products you may also be interested in

Digital Transformation Solutions for Manufacturing

The digital transformation solution for the manufacturing industry is derived from the best practices of Kingdee Million Enterprises, providing new economic growth points for the manufacturing industry and helping the manufacturing industry become bigger and stronger.

Electronic Industry Solutions

Focus on the management pain points, difficulties and development trends of the electronics industry, provide integrated solutions for research, production, supply and marketing, focus on the entire value chain of products for management and control, and improve the operational efficiency and core competitiveness of enterprises.

Digital Transformation Solutions for the Chemical Industry

Integrated BI PLM ERP MES integrated solution, covering planning, statistics, production management, quality, equipment, supply and marketing, warehouse, cost, capital and other professional business areas of the overall solution.

Digital Transformation Solutions for the Machinery Industry

Kingdee combines its own digital experience and practice in the manufacturing field to help customers in the machinery industry optimize production methods, create intelligent products, improve the operational efficiency of the entire value chain, and gradually realize the transformation from production-oriented manufacturing to service-oriented manufacturing.

Digital Transformation Solutions for the Cosmetics Industry

Kingdee combines its decades of information construction experience in major industries to help the cosmetics industry optimize internal management, control omni-channel marketing, and realize the digital transformation of new retail.

Digital Transformation Solutions for Home Appliance Industry

Kingdee combines years of digital experience and practice in customer service to help customers in the home appliance industry optimize production methods, improve supply chain efficiency, realize omni-channel marketing, and build an integrated digital platform for research, production, supply and marketing.